Effective Date: 21-07-2024
Thank you for shopping at tijoure.com (“Tijoure,” “we,” “us,” or “our”). We strive to provide high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth return process.
Thank you for shopping at tijoure.com (“Tijoure,” “we,” “us,” or “our”). We strive to provide high-quality products and excellent customer service. Please read our return policy carefully to ensure a smooth return process.
1. Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered in any way cannot be accepted for return.
2. Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at return@tijoure.com or +973 17200071 to request a return authorization (RA) number.
- Pack your item securely in its original packaging, if possible.
- Clearly mark the RA number on the outside of the package.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- Please note that refunds may take some time to process depending on your bank or credit card company.
4. Exchanges
If you wish to exchange your item for a different size, color, or style, please contact us within 14 days from the date of purchase. Exchanges are subject to availability. You will be responsible for any price difference and the cost of shipping the exchanged item back to us.
5. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by providing a replacement or issuing a refund as necessary.
7. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as final sale or clearance
- Personalized or customized items
8. Cancellations
If you need to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
9. Contact Us
If you have any questions about our return policy, please contact us at:
Tijoure for General Trade
Office No 24, Building 2197A
Road No 437, Block 704, Salmabad
Bahrain
Email: return@tijoure.com
Phone: +973 17200071